Frequently Answered Questions
Everything you need to know about our Hardware-as-a-Service model, security frameworks, and SLA guarantees in Malaysia.
Neek Stack retains 100% ownership of the physical enterprise hardware. This approach is what allows us to offer the zero-upfront capital cost lease model, guarantee proactive parts replacement under our hardware swap SLA, and handle physical retrievals, wipes, and redeployments smoothly if your operational scale or subscription requirements change.
Since the physical server sits directly inside your local office network, your internal office staff can continue to access all local file shares, inventory systems, databases, and virtualization platforms over your local LAN at gigabit speeds! Remote users working from cafes will lose access temporarily until the office internet returns, but your local office operations will remain fully online.
Extremely secure. We bypass standard port-forwarding and dynamic IP issues by utilizing NetBird WireGuard mesh tunnels. Connections are cryptographically isolated directly between the remote user's laptop and the office server. Traffic is fully encrypted end-to-end and completely invisible to external public network sniffers.
Public clouds charge heavy margins on data transfers, network routing, and virtual CPU time, often billed in fluctuating USD. Neek Stack acts as a wholesale distributor for premium refurbished enterprise-grade server hardware. By eliminating public cloud overhead and utilizing local physical LAN speeds, we pass massive capital savings back to Malaysian SMEs in flat local Ringgit pricing.
All offsite backups are securely transmitted over private encrypted network tunnels to our centralized, highly redundant offsite data centers in Malaysia. We manage S3-compatible storage nodes utilizing MinIO, ensuring your critical data never leaves Malaysian borders, satisfying local strict auditing and data sovereignty compliance laws.
After selecting your preferred hardware package, our technicians run initial sanitization and OS configurations in our staging workshop. Within 3 to 5 business days, we arrive at your office location to complete physical installation, router configuration, and client device mesh setups. Every plan carries a minor, flat upfront setup fee to cover installation labor.
Have a different infrastructure question?
Get in touch with our network engineering architects in Johor to map out custom private server options.